Privacy Policy

Welcome to tkapk. We are committed to protecting the privacy and personal information of every player who uses our platform. This Privacy Policy explains in clear and formal terms what data we collect, how we use it, with whom we may share it, and what rights you hold as a user of tkapk — Bangladesh's trusted online casino and sports betting destination.

By registering an account and using the tkapk platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the platform immediately. This policy applies to all users accessing tkapk from Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

1. Information We Collect

In order to provide you with a safe, personalised, and fully functional betting and casino experience on tkapk, we collect certain categories of personal and technical data. The types of information we may collect include, but are not limited to, the following:

• Full name, date of birth, gender, and national identification details provided during account registration.
• Contact details including your email address, mobile phone number, and residential address.
• Financial and payment information, such as bKash wallet numbers, Nagad or Rocket account identifiers, and transaction histories.
• Device and technical data including IP address, browser type, operating system, device model, and approximate geolocation.
• Behavioural and gameplay data, including session logs, wagering activity, game preferences, bonus usage, and responsible gaming interactions.

We collect this information through your direct input during registration, through cookies and tracking technologies during your session, and via third-party payment processors when you conduct financial transactions on the platform.

2. How We Use Your Information

The personal data we collect from you is used exclusively for legitimate operational and service-related purposes. tkapk does not use your personal data for any purposes beyond those stated below without obtaining your explicit consent:

• To create and manage your tkapk account, including identity verification and KYC compliance requirements.
• To process deposits and withdrawals securely, including transactions made via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• To deliver personalised promotions, welcome bonuses, and free spin offers relevant to your gaming activity and preferences.
• To provide customer support and resolve any disputes, complaints, or account-related queries you raise with us.
• To monitor platform activity for fraud detection, anti-money laundering compliance, and responsible gaming enforcement.
• To improve our platform's performance, user interface, and game offerings through anonymised analytics and aggregated usage data.

3. Payment Data and Financial Information

tkapk processes all financial transactions through trusted third-party payment gateways, including bKash, Nagad, Rocket, and Upay for local Bangladeshi players, as well as Visa and Mastercard for international card payments. We do not store complete payment card numbers or full mobile banking credentials on our own servers. Payment data is handled in compliance with applicable security standards and is encrypted during transmission.

Transaction records, including deposit and withdrawal histories, are retained by tkapk for the minimum period required for internal accounting, dispute resolution, and regulatory compliance purposes. These records are accessible only to authorised tkapk staff and are not disclosed to external parties except where required by applicable law.

4. Cookies and Tracking Technologies

tkapk uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise returning users, maintain session continuity, and deliver a faster, more personalised service. We use both essential cookies (required for the platform to function correctly) and analytical cookies (used to understand how visitors interact with our platform).

You may configure your browser to decline all cookies or to alert you when cookies are being sent. Please note that disabling essential cookies may affect the functionality of certain features on tkapk, including account login, game loading, and payment processing. We do not use third-party advertising cookies or cross-site tracking technologies that profile you for external marketing networks.

5. Sharing of Your Information

tkapk does not sell, trade, or rent your personal information to any third party for commercial purposes. We may share limited personal data with trusted third-party service providers solely to the extent necessary to operate the platform and deliver our services. Such circumstances include the following:

• Payment processors and gateway providers (such as bKash, Nagad, Rocket) who require transactional data to complete your financial requests.
• Game technology providers and software studios (such as Pragmatic Play, Evolution Gaming, Spribe) who may receive anonymised session data to ensure platform integrity and fair play certification.
• Regulatory and law enforcement authorities, in circumstances where disclosure is required by applicable law, court order, or legal process.

In all cases where we share your data with third parties, we ensure that appropriate contractual safeguards are in place, and that those parties are obligated to handle your data in a manner consistent with this Privacy Policy.

6. Data Retention

tkapk retains your personal data for as long as your account remains active and for a reasonable period thereafter as required for legal, financial, or operational purposes. Specifically, transaction records and account data may be retained for a minimum of five years following account closure, in compliance with standard financial record-keeping obligations.

When your personal data is no longer required for the purposes for which it was collected, we will securely delete or anonymise it so that it can no longer be associated with your identity. If you request the deletion of your account, we will process your request within a reasonable timeframe, subject to any legal obligations that require us to retain specific data.

7. Your Rights as a User

As a registered user of tkapk, you are entitled to exercise the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the email address provided at the end of this policy:

• Right of Access: You may request a copy of all personal data we hold about you at any time.
• Right of Rectification: You may request corrections to any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request the deletion of your personal data, subject to any legal obligations that require its retention.
• Right to Object: You may object to the processing of your personal data for marketing or profiling purposes.
• Right to Data Portability: You may request that we provide your personal data in a structured, machine-readable format.

We will respond to all data rights requests within 30 days of receipt. In complex or high-volume cases, we may extend this period by a further 30 days, and we will notify you of any such extension promptly.

8. Security Measures

tkapk employs robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers, restricted access controls for internal staff, and regular security audits of our platform infrastructure.

While we take all reasonable steps to safeguard your personal data, no method of electronic transmission or data storage is entirely infallible. In the unlikely event of a data breach that poses a risk to your rights and freedoms, tkapk will notify affected users promptly and take all necessary remedial action.

9. Age Restriction Policy

tkapk is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect or process personal data from any person under the age of 21. During registration, all users are required to confirm that they meet this age requirement, and we reserve the right to request identity verification documents to confirm compliance at any time.

If we discover or are notified that a user is under the age of 21, we will immediately suspend the account, cancel any pending transactions, and securely delete all associated personal data. Parents or guardians who believe a minor has accessed or registered on tkapk are encouraged to contact us immediately at [email protected] so that we may take swift corrective action.

10. Changes to This Privacy Policy

tkapk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operational practices, service offerings, applicable laws, or platform technology. When material changes are made to this policy, we will update the 'Last Updated' date displayed at the top of this page and, where appropriate, notify active users via their registered email address.

Your continued use of the tkapk platform following the publication of any revised Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to remain informed of how we are protecting your information. If you object to any revised terms, you should discontinue your use of the platform and request account closure.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which tkapk handles your personal data, please do not hesitate to contact our dedicated support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

You may reach the tkapk support team by email at [email protected]. Please note that this email address is provided as plain text only and is not a clickable link. Our support team operates during Bangladesh Standard Time (BST, UTC+6) business hours and endeavours to respond to all privacy enquiries within 5 working days.